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Customer Service

Customer Service Process

Every one of us here at 1x1 Modern realizes that the reason we are in business is to serve you, our dear customers. Ordering custom made furniture may be an experience that could be fraught with confusion and uncertainty, but we hope to make that experience as smooth as possible, providing you with complete transparency in pricing, updating you frequently regarding the status of your order, and striving to provide you with the best customer service possible.

Contact Us

Please kindly fill out the Contact Us form or e-mail us at sales@1x1modern.com and we will be sure to respond to you right away. If you prefer to talk live, call us at (949) 392-6279 between the hours of 8 AM to 6 PM U.S. Pacific Time, Mondays to Fridays.

How to Order

To make your ordering process as smooth and easy as possible, please take a moment to read our How to Order page.

Order Status

After you place your order, this is the way we will keep you updated about your order status:

  1. To confirm your order details: A few days after you place your order, we will respond back to you via e-mail with the actual production diagrams that are specific to your order. This will be an opportunity for you to make any changes to your order, if appropriate.
      
  2. When your order enters into production: After you review and approve the diagrams, we will enter into production. We will order the materials and tools necessary to produce your order. It will not be possible to make any changes to your order without incurring a change order fee if applicable.
      
  3. When your order is completed: We will let you know that your order has been completed and send you a photo of your order.
      
  4. When your order is ready to ship: We will confirm with you the final shipping address for your order.
      
  5. When your order has shipped: We will let you know after we hand off your order to our shipping partners, such as the US Postal Service, UPS or Fedex. After that, you will be able to track your shipment through those partners' tracking mechanisms.

If you have any questions during the above process, please do not hesitate to contact us, e-mail us at sales@1x1modern.com, call us at (949) 392-6279 between the hours of 8 AM to 6 PM U.S. Pacific Time, Mondays to Fridays.

Shipping Charges

Our shipping charges are based on the total dollar amount of your order, starting at about 10% for orders under $100, then gradually reducing to 5% for orders over $10,000. If your delivery runs into complications, then there might be re-routing, warehousing and other fees, which are charged by our shipping partners, not by us.

Shipping Regions

Currently, we only ship to the United States, comprised of the contiguous 48 states, Alaska and Hawaii. We are looking to expand our shipping regions to places unheard of far and beyond. Please bear with us as we expand globally.
 

Known Issues with Our Website
The "Update Cart" button on the Cart page is not working. If you make any quantity changes to your product selections, then the "Update Cart" button should re-calculate the item counts and total price, but it does not. The only way to make quantity changes for your product selections is to choose your quantity on the product pages when you place those products into the cart. We apologize for the inconvenience as we try to fix this issue as soon as possible.


Returns, Exchanges and Refunds

We guarantee 100% satisfaction with your order at 1x1 Modern. We will make sure that we make your order according to your size, finish and other configuration options. If there is a defect in the manufacture or damage during shipment, return it to us at no extra cost to you and we will make you a new one. As detailed in our Terms & Conditions, because your custom ordered furniture is unique to your needs, we do not allow returns, exchanges or refunds. But we will provide a refund to you only if we cannot deliver to you the furniture you ordered or if it takes more than 12 weeks to get your order to you.

Thank You

All of us at 1x1 Modern Custom Furniture would like to thank you, sincerely and profusely, for shopping with us.  1x1 Modern Custom Furniture